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Refund Policy
Last updated: November 14, 2026
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In short: kits are instant digital downloads, so we can’t take them back once they’re delivered. If your files are faulty or not as described, we will fix it. Your legal rights are never affected.
1. Digital downloads
Our kits are delivered as digital files the moment Etsy confirms your payment. Because a digital file can’t be returned, we don’t accept returns, exchanges or cancellations once the files have been delivered. This is also shown on each Etsy listing.
2. Your right to cancel
If you are a consumer in the UK or EU, you normally have 14 days to cancel an online purchase. For digital content this right ends once the download or delivery begins with your agreement, which for our kits is immediately after purchase. Etsy asks you to acknowledge this at checkout.
3. If something is wrong
Your statutory rights are not affected. Digital content must be as described, fit for purpose and of satisfactory quality. If a file won’t open, a template link doesn’t work, something is missing, or the kit doesn’t match its listing, please message us through our Etsy shop from your order, and tell us what’s wrong. We will repair or replace the files promptly. If we can’t put it right, you may be entitled to a refund or a price reduction.
4. Bought the wrong kit?
Message us before using it. We aren’t obliged to swap a kit once it has been delivered, but we are a small studio and will always try to help.
5. How refunds are paid
Any refund is issued through Etsy to your original payment method, under Etsy’s policies. Etsy also runs its own purchase protection programme, described on Etsy’s website.
6. Before you buy
To help you choose with confidence, every listing shows the real templates, a sample of the calendar and a full description of what’s included. If you have a question first, message us through our Etsy shop.